Privacy Policy for SocietySync

Effective Date: January 17, 2026
Last Updated: January 17, 2026

Parent Company: MaduTech Pvt. Ltd.
App Name: SocietySync

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1. Introduction

SocietySync is a community and society management mobile application owned and operated by MaduTech Pvt. Ltd.. This Privacy Policy explains how we collect, use, store, and protect user information when you use the SocietySync mobile application available on the Google Play Store.

By using the app, you agree to this Privacy Policy. If you do not agree, please do not use the app.

2. Information We Collect

2.1 Information You Provide

• Name
• Email address
• Phone number
• User role (resident / admin / manager)
• Society details (society name, block, flat/unit number)
• Login credentials
• Optional profile details

2.2 Information Collected Automatically

• Device type and operating system version
• App usage data (features used, time spent)
• IP address
• Crash logs and performance diagnostics

2.3 Documents & Content

• Notices, complaints, documents, or files uploaded in the app
• Messages shared within the society (where applicable)

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Enable society communication and notifications
• Provide app features and services
• Improve performance and stability
• Respond to support requests
• Maintain security and prevent misuse
• Comply with legal obligations

We do not sell user data.

4. Data Sharing

User information may be shared only with:

• Authorized society administrators for society operations
• Service providers (hosting, notifications, analytics)
• Legal authorities when required by law

5. Payments

Payments are processed via secure third-party payment gateways. SocietySync does not store card or banking details. Payment gateways may operate in test or live mode depending on society configuration.

6. Advertising

The app may display in-app advertisements, including ads served by backend or third-party services. Advertisements do not provide rewards and are clearly distinguishable from app content.

7. Data Security

We apply reasonable safeguards including:

• HTTPS encryption
• Secure authentication mechanisms
• Restricted internal access

8. Data Retention & Account Deletion

• Account data is retained while the account is active
• Users cannot self-delete accounts from the app
• Account deletion requests must be made to the authorized society administrator
• Upon approval, data is deleted or anonymized unless legally required to retain it

9. User Rights

Users have the right to:

• Access their personal data
• Request correction of inaccurate information
• Request account deletion through society administrators
• Withdraw consent where applicable

10. Permissions Used

The app may request:

• Internet access – core functionality
• Storage access – viewing/downloading documents
• Camera access (optional) – profile photo upload

11. Children’s Privacy

SocietySync is not intended for users under 13 years of age. We do not knowingly collect data from children.

12. Policy Updates

This Privacy Policy may be updated from time to time. Continued use of the app means acceptance of the updated policy.

13. Contact Us

Company: MaduTech Pvt. Ltd.
Email: nkhanna@madu-tech.com
Application: SocietySync